Friday, May 16
I gots me machine!!!
So, my G5 had gone into the shop for the third logic board replacement. I would have done that third one sooner, but I am LAZY! (never underestimate the power of true LAZE).
I called Apple after dropping it off to the mac geeks I have grown to know and love (The group of 20-30 year old mac geek guys that love talking shop and how great macs are). I said, Apple? We have a problem. Love my G5, but the wiring is shorting out my logic board. And I didn't need the Mac Mechanics to tell me that. :wink: After shuffling and some bantering, I finally was transfered to the right people on the phone. Customer Care. I am talking to "Josh" (i don't remember the first person I spoke with) I say, "Josh baby? I got one month left on my warranty, and I got a machine that eats logic boards. The guys at the repair shop told me to contact you because this isn't normal for a Macintosh. And they told me, that Apple replaces machines that have continuous problems. What are you going to do for me? I don't want to be stuck having to buy a new machine because this one was faulty to begin with."
Josh says, "Let me put you on hold for a few minutes and evaluate your case and come up with some options. (Many minutes later.) What I can do for you is give you my name , my extension and we will take this on a case by case basis. If something comes up you can contact me directly and I will make sure you are taken care of."
I giggle. "Josh, how long have you worked for Apple? And how long are you going to work for Apple? And, God forbid, what if you get hit by a bus tomorrow? Then who do I contact for the "case by case" arrangement? I am sorry that I waited this long to take it in, but that shouldn't be an issue seeing as its happened three times in 2 years. If I had known about this I would have saved myself 1000 bucks and bought a PC. But I have always loved the reliability of a Macintosh. So. Why don't you just extend the warranty for another year and we will see what happens in that time."
"Well, let me put you on hold for a few minutes to make a decision and I will be right back with you." More time on hold. "Ms. Melanie? I am going to replace your machine. We here at Apple want our customers to be satisfied. We are only shipping out our Mac Pro machine. But we will match your memory and all existing peripherals. I will pass your info on to the replacement division, and someone will contact you to complete this transaction."
Well thank you Josh! That is the response I wanted from the beginning. I had to do a bit of dancing and firm jolly dealing, but I got a much better machine with an airport card built in (that I didn't have before). And the fan doesn't whir so loud like a train as in my old machine. It came to my house last week. I am in love.
For those Mac addicts that are concerned about software crossover, the current Rosetta software built into the Mac really is seamless. I can run all my programs without a hitch. I do know that software being developed wont be. I had to purchase something for work to run on my old G4 and it doesn't run (man its really hard to work on a klunky machine at your job when you have a race car at home).
Okay. Round two with the new Mac. You can bet I am going to purchase Applecare again for $250. Its the best money I think I have ever spent. Well, pretty darn close.
Power Mac Turbo Force, GO!!!!!!!! (too much power rangers in my house this week. ick.)